FAQ

We are OPEN Monday thru Friday 8am to 5pm and closed most major holidays.

We will order parts for your repairs after a repair contract and a repair plan is secured and usually prior to its arrival.

While a vehicle may be totaled for different reasons.  Generally, unibody or frame damages do not total a vehicle.  A vehicle will total once the repairs exceed 75% of value (In Alabama). Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system can return your vehicle to its original factory specifications.  If it is determined that the frame section is bent beyond repair, that section can simply be replaced.  Keep in mind that we will ALWAYS recommend the best and safest repair method!

Technically speaking, there is NO such thing as a perfect color match. Processes that we employ such as tinting and blending may be required to match your paint. Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available. Constant upgrades in technology and equipment ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Yes. Just let your advisor know what other work you would like done so that we can make the necessary arrangements.

Using a mathematical formula, we calculate the amount of time it may require to repair your vehicle.  We will gladly give you an estimated number of days to complete your repairs.  Due to our unique processes, we will always be faster than our competitors.

Yes, we will gladly pick you up or drop you locally.

Generally, if there is insurance involved, the insurance company will set this up for you.  If you need further assistance, just let us know and we will be glad to assist you.

You will be notified when your vehicle is ready to be picked up. You can also check this website or you may also receive text or emails notifying you of the status of your vehicle.  You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

There is NO law requiring you to get more than one appraisal; however, if you have never used a repair facility in this market, we recommend that you get several estimates and choose the shop that you feel most confident in to repair your vehicle but NEVER choose a collision shop based on price!   Often times, insurers ask for a second estimate or competitive bid….while in some markets this may be customary, as owner of the vehicle, it is your choice where you take your vehicle! Sometimes a competitive bid is misinterpreted as lower bid and will ONLY serve to complicate your right to choose. Keep in mind that an estimate is subject to change after disassembly of your wrecked vehicle.

Preferred shops is a term used to describe a contractual relationship between a shop and an insurance company. Shops may become a DRP (direct repair provider/ contract shop) usually by offering discounts on parts and/or labor for non-guaranteed repair volume.  In addition, these “contract/ preferred shops” have to meet quotas for used/ aftermarket parts and agree to not charge for needed operations to stay on the program to receive referrals.  We highly recommend that you visit help sites such as www.yourvehicleyourchoice.com  or www.stopsteering.com before choosing or being forced to use the insurance shop’s. Examples of poor and unsafe repairs from “preferred shops” below: